Which Ayushman Card Details May Need Correction?

A beneficiary may notice incorrect or outdated information when searching the household record, completing eKYC, downloading the card or visiting an empanelled hospital.

Common correction requests include:

First Find Which Record Is Incorrect

Before requesting a correction, determine whether the incorrect information comes from Aadhaar, the PM-JAY beneficiary record, a state family database or the eKYC information submitted during card creation.

Documents Required for Ayushman Card Correction

The required documents depend on the information being corrected and the verification method used by the selected state or scheme.

How to Check for an Online Ayushman Card Correction Option

A direct self-service correction button may not be available for every field or beneficiary. Follow the options displayed by the official beneficiary portal or Ayushman App.

1. Open the official PM-JAY beneficiary portal at beneficiary.nha.gov.in.
2. Select the beneficiary login option.
3. Enter an active mobile number.
4. Complete the captcha and login OTP verification.
5. Select the beneficiary’s state.
6. Select the applicable PM-JAY or state health scheme.
7. Search for the household using an available identifier.
8. Open the correct family record.
9. Select the beneficiary whose details are incorrect.
10. Review the displayed demographic and card information.
11. Check whether the system displays Redo eKYC, correction, member update or another relevant action.
12. Follow only the workflow displayed for the selected beneficiary.
13. Complete the required authentication.
14. Submit valid information and supporting documents when requested.
15. Save any acknowledgement or reference information.
16. Check the updated eKYC or card status later.

How to Correct Details Through Redo eKYC

The official beneficiary system may display a Redo eKYC option for supported records. This can allow the beneficiary to repeat identity authentication or resubmit certain verification information.

Redo eKYC may be useful when:

• An earlier eKYC attempt failed
• The card photograph is unclear or incorrect
• Authentication was incomplete
• The beneficiary record displays a Redo eKYC option
• An authorised operator requests repeated verification

General Redo eKYC process

1. Log in to the official beneficiary portal or Ayushman App.
2. Select the correct state and scheme.
3. Search for the beneficiary household.
4. Select the correct family member.
5. Check whether Redo eKYC is displayed.
6. Select the available option.
7. Choose an approved authentication method.
8. Complete OTP, face or operator-assisted verification.
9. Capture a clear photograph when requested.
10. Review the information before submission.
11. Submit the repeated eKYC request.
12. Check the updated status.

How to Correct the Name on an Ayushman Card

Name differences may occur because of spelling variations, initials, marriage-related changes, transliteration or an older household record.

Step 1: Compare all records

Compare the name shown on:

• Aadhaar card
• PM-JAY beneficiary record
• Ration card or Family ID
• Downloaded Ayushman Card
• Another relevant government identity document

Step 2: Correct the source record

If Aadhaar contains the incorrect name and Aadhaar authentication is being used, complete the appropriate Aadhaar correction before repeating eKYC.

If Aadhaar is correct but the beneficiary record is incorrect, use the official PM-JAY or state-authorised correction process.

Step 3: Complete verification again

After the source information has been corrected, check whether Redo eKYC or another verification option is available.

How to Correct Age or Date of Birth

Correct age information is especially important for senior citizens applying under an age-based beneficiary category.

Keep a valid age record such as:

• Aadhaar card with the correct date or year of birth
• Birth certificate
• Official school record where accepted
• Another government age document accepted by the workflow

General process

1. Compare Aadhaar with the PM-JAY beneficiary record.
2. Identify which record has the incorrect age.
3. Correct the source identity record when necessary.
4. Keep the updated age document ready.
5. Open the beneficiary record again.
6. Use the correction or Redo eKYC option if available.
7. Visit an authorised centre if online correction is unavailable.
8. Check the updated status before downloading the card again.

How to Correct Gender Information

A gender mismatch between the beneficiary record and identity document may interrupt eKYC or create problems during hospital verification.

1. Check the gender shown in the Aadhaar record.
2. Check the gender shown in the beneficiary system.
3. Identify which record needs correction.
4. Complete the appropriate source-record correction.
5. Open the official beneficiary system again.
6. Use Redo eKYC or an available correction workflow.
7. Complete identity authentication.
8. Review the updated card before use.

How to Correct the Ayushman Card Photograph

A photograph may need to be corrected when it is blurred, belongs to the wrong member, is not clearly visible or does not match the selected beneficiary.

Tips before capturing a new photograph

• Select the correct beneficiary member
• Use sufficient lighting
• Clean the phone or device camera
• Keep the full face visible
• Remove a mask or object covering the face
• Use a stable internet connection
• Follow the official app’s camera instructions

If Redo eKYC is available, repeat verification for the correct beneficiary and capture a clear photograph. Otherwise, request assistance from an authorised operator.

How to Update a Mobile Number

Different mobile numbers may be connected with different parts of the process. An active number may be used for portal login, while Aadhaar OTP authentication requires access to the mobile number registered with Aadhaar.

If the Aadhaar-linked mobile number is outdated, follow the applicable UIDAI update process. If another contact number in the PM-JAY record is incorrect, use the update option displayed by the official system or seek authorised assistance.

How to Correct Address Information

Address data may come from Aadhaar, a state family database, ration-card information or another beneficiary source.

1. Check which address is shown in the beneficiary record.
2. Compare it with Aadhaar and state family documents.
3. Identify the source of the outdated address.
4. Correct the source document where necessary.
5. Check whether the beneficiary system displays an update option.
6. Use an authorised centre when self-service correction is unavailable.
7. Complete identity verification again if instructed.

How to Correct Family or Relationship Details

Family-record problems may include a missing member, wrong relationship, duplicate member, marriage-related change or a newborn not yet included.

Possible supporting documents include:

• Ration card or official Family ID
• Birth certificate
• Hospital birth record for a newborn
• Marriage certificate
• Adoption document
• Aadhaar cards of relevant family members
• Another state-approved relationship document

Family-member addition and correction rules depend on the selected scheme. An existing eligible household member may need to authenticate the request.

How to Correct Ayushman Card Details Offline

When the required correction cannot be completed through a beneficiary self-service option, visit an authorised assistance point.

Depending on local availability, help may be available at:

• An Ayushman help desk at an empanelled hospital
• An authorised Common Service Centre
• A State Health Agency assistance centre
• An authorised beneficiary-verification camp
• Another officially designated service location

General offline correction process

1. Carry the original identity and supporting documents.
2. Ask the operator to search for the correct household.
3. Confirm that the correct beneficiary has been selected.
4. Explain exactly which information is incorrect.
5. Show the valid document containing the correct information.
6. Complete biometric, face or OTP authentication when required.
7. Review the information before submission.
8. Collect any acknowledgement or reference number.
9. Check the correction or eKYC status later.
10. Download the updated card after approval.

How to Check Ayushman Card Correction Status

After submitting corrected information or Redo eKYC, check the beneficiary record to see whether the request is approved, pending or rejected.

1. Log in to the official beneficiary portal or Ayushman App.
2. Select the correct state and scheme.
3. Search for the household record.
4. Select the corrected beneficiary.
5. Review the eKYC and card status.
6. Check whether the corrected information is visible.
7. Complete any remaining action displayed.
8. Download the updated card after approval.

Common Ayushman Card Correction Problems

1. No correction button is displayed

Direct beneficiary correction may not be supported for that field or record. Check for Redo eKYC or visit an authorised assistance centre.

2. Aadhaar and beneficiary names do not match

Identify which record is incorrect. Correct the source record before repeating eKYC.

3. Redo eKYC is unavailable

The option may not be supported for that beneficiary or stage. Contact an authorised operator for the applicable workflow.

4. Photograph remains unchanged

Check whether the new eKYC was approved and whether an updated card has been generated.

5. Correction request remains pending

The request may require operator, state or database verification. Check the status later and keep the acknowledgement details.

6. Corrected information was rejected

Review the rejection reason and confirm that the supporting document is valid, readable and consistent with the beneficiary.

7. Wrong family member was corrected

Stop using the incorrect card and contact an authorised centre. Do not complete authentication using another member’s identity.

8. Old card still appears after correction

Check whether a new card has been generated. Log in again and download the latest approved version.

9. Name is not found after correction

Verify the state, scheme and search method. Search using another household identifier or family member.

Ayushman Card Correction Safety Precautions

• Do not share an OTP with an unknown caller
• Do not upload documents to an unofficial correction website
• Do not pay an agent for guaranteed approval
• Do not submit altered Aadhaar or family documents
• Do not use another person’s photograph or fingerprint
• Do not provide a false family relationship
• Do not share an ATM PIN, UPI PIN, CVV or banking password
• Do not leave original documents with an unknown operator
• Do not use an unofficial edited card at a hospital

Use only the official beneficiary portal, official Ayushman App or an authorised assistance centre. Never edit a card image manually to make incorrect details appear correct.

Ayushman Card Correction Helpline

Beneficiaries who need official assistance may contact the national PM-JAY toll-free helpline.

Keep the following information ready:

• Beneficiary name
• State and district
• Active mobile number
• Family ID or PM-JAY ID, if available
• Incorrect information currently displayed
• Correct information supported by a valid document
• eKYC or correction status
• Acknowledgement or complaint number, if available

Frequently Asked Questions

Final Words

Ayushman Card correction begins with identifying which official record contains the incorrect information. Compare the beneficiary record with Aadhaar, Family ID, ration card and other valid supporting documents.

When the official portal or Ayushman App displays Redo eKYC or another supported correction action, follow that workflow for the correct beneficiary. If no self-service option is available, obtain assistance from an authorised centre.

After approval, download the updated Ayushman Card and verify all details. Never manually edit the card, submit false documents or share confidential OTPs and banking credentials.