Who Can Download an Ayushman Card?

The download facility is generally available for a beneficiary whose identity has been verified and whose Ayushman Card has been generated or approved in the official beneficiary system.

You may be able to download a card when:

• Your name appears in an eligible beneficiary record
• The correct family member has been selected
• The required eKYC has been completed
• The card-creation request has been approved
• The official portal or app displays a download option
• Any required authentication is completed successfully

Requirements Before Downloading the Ayushman Card

Keep the following information ready before opening the beneficiary portal or Ayushman App:

How to Download an Ayushman Card from the Beneficiary Portal

The portal design and button names may change. The general process is described below.

1. Open the official beneficiary portal at beneficiary.nha.gov.in.
2. Select the beneficiary login option displayed on the page.
3. Enter an active mobile number.
4. Complete the captcha or security verification.
5. Request and enter the login OTP.
6. Select the beneficiary’s state.
7. Select the applicable PM-JAY or state health scheme.
8. Choose an available beneficiary-search method.
9. Enter the Aadhaar number, family ID, PM-JAY ID, ration-card number or another requested identifier.
10. Review the search results and open the correct family record.
11. Select the family member whose card needs to be downloaded.
12. Check the eKYC and card-generation status.
13. Select the download option if the card is approved.
14. Complete any additional identity authentication displayed.
15. Save the downloaded card document on the device.
16. Open the saved file and check that the beneficiary details are readable.

How to Download an Ayushman Card Using the Ayushman App

The official Ayushman App allows authenticated beneficiaries to complete eKYC and access their Ayushman Card.

1. Open the official Google Play Store or Apple App Store.
2. Search for the official Ayushman App.
3. Check that the app is associated with the National Health Authority.
4. Install and open the official application.
5. Select the beneficiary login option.
6. Enter an active mobile number and verify the login OTP.
7. Select the correct state and applicable scheme.
8. Search for the family using an available identifier.
9. Select the correct household and beneficiary.
10. Check whether eKYC is completed and the card is generated.
11. Select the available card-view or download option.
12. Complete any final authentication requested by the app.
13. Save or access the card on the device.
14. Check that the name, photograph and other displayed details are correct.

How to Download an Ayushman Card Using Aadhaar

Aadhaar may be used to search for the beneficiary, complete identity verification or authenticate the card download, depending on the options displayed by the official system.

General Aadhaar-based download process

1. Log in to the official beneficiary portal or app.
2. Select the correct state and scheme.
3. Choose Aadhaar as the beneficiary-search method if available.
4. Enter the beneficiary’s Aadhaar number.
5. Review the displayed family and beneficiary details.
6. Select the correct beneficiary.
7. Check whether the card has been approved.
8. Select the download option.
9. Complete Aadhaar OTP or another displayed authentication method.
10. Save the downloaded card.

How to Download Using Family ID or Ration-Card Details

Depending on the selected state and scheme, the official system may allow a family search using a family ID, ration-card number, PM-JAY ID or a state health-scheme identifier.

1. Log in to the official beneficiary system.
2. Select the correct state.
3. Select the applicable scheme.
4. Choose the available family-search method.
5. Enter the family ID, ration-card number or other identifier.
6. Open the matching family record.
7. Select the beneficiary whose card is required.
8. Check the eKYC and card status.
9. Select the card-download option when available.
10. Complete any required authentication and save the card.

How to Check Whether the Ayushman Card Is Approved

The card cannot normally be downloaded until the required verification has been completed and the beneficiary’s card has been generated or approved.

How to Print the Downloaded Ayushman Card

After downloading the approved card, you may keep a digital copy and print a physical copy for convenient use.

Print using a computer

1. Open the downloaded card file.
2. Check that the beneficiary details are visible.
3. Select the print option in the browser or document viewer.
4. Choose the connected printer.
5. Select the appropriate paper size and orientation.
6. Use the fit-to-page option if the card is being cut off.
7. Print a clear copy.

Print using a mobile phone

1. Open the saved card on the mobile device.
2. Select the share or print option.
3. Choose a connected printer or save the file for printing.
4. Alternatively, visit a trusted printing centre.
5. Delete the file from a public computer after printing.

How to Download a Lost Ayushman Card Again

Losing a printed card does not normally require a completely new beneficiary registration when the approved record remains available in the official system.

1. Open the official beneficiary portal or Ayushman App.
2. Log in using an active mobile number.
3. Select the correct state and scheme.
4. Search for the existing beneficiary family.
5. Select the person whose card was lost.
6. Check that the card remains generated or approved.
7. Select the card-download option.
8. Complete authentication if requested.
9. Save and print another copy.

How to Download Ayushman Cards for Family Members

Cards may be downloaded separately for eligible family members whose identity verification and card approval have been completed.

1. Log in to the official beneficiary system.
2. Search for the eligible family record.
3. Open the household-member list.
4. Select the first approved family member.
5. Download and save that member’s card.
6. Return to the household-member list.
7. Select another approved family member.
8. Repeat the download process.
9. Name the files clearly to avoid confusion.

Why Is the Ayushman Card Download Button Not Showing?

The download option may be absent for several reasons.

Common Ayushman Card Download Problems and Solutions

1. OTP is not received

Check the mobile number, network signal and message inbox. Wait before requesting another OTP. Aadhaar authentication may require access to the mobile number linked with Aadhaar.

2. Beneficiary record is not found

Check the selected state and scheme. Try another available search option or search for another family member.

3. Wrong beneficiary details appear

Do not download or use a card containing another person’s information. Return to the household record and select the correct member.

4. Name, age or gender is incorrect

Complete the appropriate correction process before using the card for planned treatment.

5. Downloaded file does not open

Download the card again, check the device storage and use an updated document viewer or browser. Avoid opening a file downloaded from an unofficial source.

6. File is blank or incomplete

Refresh the portal, log in again and repeat the download. Check whether the card has been fully generated.

7. Card image is blurred

Download the original card again instead of using a screenshot shared through a messaging application.

8. App closes during download

Update the official app, restart the device, clear sufficient storage and use a stable internet connection.

9. Download works but the file cannot be found

Check the device’s Downloads folder, Files application, browser download history or the location selected during saving.

10. Status remains pending

The request may require additional verification. Check again later or seek help from an authorised centre.

How to Get an Ayushman Card Offline

A beneficiary who cannot download the card independently may request help from an authorised assistance point.

Depending on local availability, assistance may be available at:

• An Ayushman help desk at an empanelled hospital
• An authorised Common Service Centre
• A State Health Agency assistance centre
• An authorised beneficiary-verification camp
• Another officially designated service centre

Carry:

• Aadhaar card or accepted identity document
• Active mobile phone
• Family ID, ration card or PM-JAY beneficiary ID
• State health-scheme ID where applicable
• The beneficiary who needs authentication

How to Use the Downloaded Ayushman Card at a Hospital

Before travelling for planned treatment, confirm that the selected hospital is currently empanelled and offers the required speciality or PM-JAY treatment package.

1. Find an empanelled hospital with the required speciality.
2. Call the hospital before travelling.
3. Carry the downloaded or printed Ayushman Card.
4. Carry an accepted photo identity document.
5. Visit the hospital’s Ayushman or PM-JAY help desk.
6. Ask the Arogya Mitra to verify the beneficiary.
7. Provide medical reports and prescriptions where required.
8. Confirm whether an applicable package is available.
9. Complete hospital-level identity verification.
10. Confirm coverage before planned admission.

Ayushman Card Download Safety Precautions

• Do not share an OTP with an unknown caller
• Do not download the card from an unofficial website
• Do not install an unknown Ayushman APK file
• Do not publicly post the card image
• Do not share the complete Aadhaar number unnecessarily
• Do not pay an agent for guaranteed card approval
• Do not provide an ATM PIN, UPI PIN, CVV or banking password
• Do not leave the card file on a public computer
• Do not use another person’s card for treatment

Store the card file securely. When printing from a shop or public computer, delete the downloaded file and clear the browser download history before leaving whenever possible.

Ayushman Card Download Helpline

Beneficiaries who need official support may contact the national PM-JAY helpline.

Keep the following information ready:

• Beneficiary name
• State and district
• Registered mobile number
• Family ID or PM-JAY ID, if available
• eKYC or card status
• Error message shown during download
• Date and approximate time of the attempted download

Frequently Asked Questions

Final Words

An approved Ayushman Card can be downloaded through the official PM-JAY beneficiary portal or the official Ayushman App. The beneficiary must select the correct state, scheme, family and member before checking the card status and download option.

If the download option does not appear, complete eKYC, check the application status and confirm that the correct beneficiary has been selected. Seek assistance from an authorised centre when the request remains pending or contains incorrect information.

Store the downloaded card securely and use only official government systems. Never share confidential OTPs or banking credentials with an unknown person.