What Is an Ayushman Empanelled Hospital?

An empanelled hospital is a public or private healthcare provider that has been approved to provide specified services under AB PM-JAY or an applicable participating state health scheme.

Empanelment does not mean that the hospital can provide every possible operation or medical service. Hospitals may be approved for particular specialities, facilities and treatment packages.

An empanelled hospital may provide:

• Beneficiary identity verification
• Ayushman help-desk assistance
• Assessment by a qualified medical team
• Package-related pre-authorisation where required
• Covered inpatient treatment
• Required medicines and diagnostics within an approved package
• Discharge and post-hospitalisation instructions
• Claim processing through the applicable scheme system

Who Can Use an Ayushman Empanelled Hospital?

An eligible and verifiable beneficiary may seek covered treatment at an empanelled hospital when the medical condition and required treatment fall under an applicable package.

The hospital may check:

• Whether the patient is an eligible beneficiary
• Whether the Ayushman Card or beneficiary record is valid
• Whether the patient’s identity matches the beneficiary record
• Whether the hospital is empanelled for the required speciality
• Whether an applicable treatment package exists
• Whether hospital admission is medically necessary
• Whether pre-authorisation is required
• Whether sufficient scheme balance or applicable coverage is available

How to Check the Official Ayushman Card Hospital List

The official portal layout and available filters may change. The general hospital-search process is described below.

1. Open the official PM-JAY hospital search portal at hospitals.pmjay.gov.in.
2. Select the state where you want to receive treatment.
3. Select the district or nearby location.
4. Choose government, public, private or another displayed hospital type where the filter is available.
5. Select the required medical speciality where available.
6. Enter the hospital name when searching for a particular facility.
7. Complete any captcha or security verification displayed.
8. Select the search button.
9. Review the hospitals shown in the results.
10. Open the relevant hospital’s information.
11. Note the hospital name, address and contact details.
12. Review the listed speciality or empanelment information.
13. Call the hospital before travelling.
14. Ask whether its Ayushman or PM-JAY help desk is currently operating.
15. Confirm whether the required treatment package or speciality is available.

How to Use the Hospital-Search Filters

Search options may differ depending on the current portal version. Use as many relevant filters as possible to narrow the results.

Government and Private Ayushman Hospitals

The PM-JAY network can include empanelled government and private hospitals. The best option depends on the medical condition, required speciality, location, urgency and package availability.

Before choosing either type of hospital, confirm:

• Current empanelment status
• Required medical speciality
• Availability of the relevant doctor or department
• Availability of the required treatment package
• Whether the Ayushman help desk is active
• Whether referral or pre-authorisation is needed
• Whether a bed is currently available

How to Find a Hospital for a Particular Treatment

Search by the medical speciality connected with the patient’s condition. The exact speciality names displayed may vary.

Examples may include:

Call the Hospital Before Travelling

Calling the hospital is particularly important when the patient needs planned admission, specialised surgery, cancer treatment, dialysis or another service that may require a particular facility or doctor.

Documents to Carry to an Ayushman Hospital

The hospital may need to verify the beneficiary and assess the medical condition before starting the scheme process.

• Ayushman Card in digital or printed form
• Aadhaar card or another accepted photo identity document
• Active mobile phone
• Doctor’s prescription or referral where available
• Previous medical records
• Diagnostic reports and scans
• Current medicine details
• Discharge summaries from earlier treatment
• Relevant state health-scheme document where applicable
• Another hospital document requested for admission

What Happens at the Ayushman Hospital?

The exact process depends on the medical condition, hospital and package. A general hospital journey may include the following steps.

1. Visit the hospital’s Ayushman or PM-JAY help desk.
2. Show the Ayushman Card or beneficiary information.
3. Provide an accepted photo identity document.
4. Complete beneficiary authentication where required.
5. Submit medical reports and prescriptions.
6. Meet the appropriate doctor or medical team.
7. Complete the required medical examination.
8. Confirm whether hospital admission is medically necessary.
9. Check whether an applicable treatment package is available.
10. Allow the hospital to submit a pre-authorisation request where required.
11. Wait for the applicable approval before planned treatment.
12. Review any information or consent documents provided by the hospital.
13. Receive treatment according to the approved package and medical plan.
14. Collect the discharge summary and follow-up instructions.

Who Is the Arogya Mitra?

An Arogya Mitra is a facilitator associated with the Ayushman help desk at an empanelled hospital. The role may include assisting beneficiaries with identification, admission-related steps and scheme processing.

An Arogya Mitra may help with:

• Locating the beneficiary record
• Checking card or identity information
• Explaining the hospital’s PM-JAY process
• Directing the patient to the relevant department
• Supporting beneficiary verification
• Assisting with package or pre-authorisation workflow
• Providing information about complaint channels

Can You Use an Ayushman Card Outside Your State?

PM-JAY provides portability, which can allow an eligible beneficiary to seek covered treatment at an empanelled hospital outside the home district or state.

Before travelling to another state:

1. Search the official hospital list for the destination state.
2. Select the destination district.
3. Find a hospital with the required speciality.
4. Call the exact hospital branch.
5. Confirm current PM-JAY empanelment.
6. Ask whether portability cases are being processed.
7. Confirm the required treatment package.
8. Carry the Ayushman Card and photo identity document.
9. Carry all medical reports and prescriptions.
10. Visit the hospital’s Ayushman help desk.

What to Do in a Medical Emergency

During a life-threatening emergency, seek immediate medical assistance. Do not delay urgent care solely to complete an online hospital search.

When practical:

• Go to the nearest suitable emergency facility
• Inform the hospital about the Ayushman beneficiary status
• Ask for the Ayushman or PM-JAY help desk
• Provide the card and identity document
• Request beneficiary verification
• Ask whether the hospital is currently empanelled
• Ask whether an applicable emergency package is available
• Keep copies of medical and payment documents

What If a Hospital Is Not Found in the Official List?

If a hospital does not appear in the official search, do not assume that the Ayushman Card will be accepted there.

Possible reasons include:

• The hospital is not empanelled under the selected scheme
• The hospital is listed under a different spelling
• A different branch is empanelled
• The wrong state or district was selected
• The hospital’s empanelment status changed
• The search portal is experiencing a temporary problem
• The hospital is connected with a different state scheme

Recommended action

1. Check the hospital name and spelling.
2. Search without using the hospital-name field.
3. Search the complete district list.
4. Check a nearby district.
5. Call the hospital directly.
6. Ask for its current PM-JAY hospital ID or empanelment details.
7. Call the official helpline for confirmation when necessary.
8. Select another verified empanelled hospital when required.

What If an Empanelled Hospital Is Not Accepting the Ayushman Card?

First ask the hospital for the exact reason. A card may not be processed when the beneficiary cannot be verified, the required package is unavailable, admission is not medically indicated or the hospital is not empanelled for the required speciality.

Ask the help desk:

• Whether the beneficiary record was successfully verified
• Whether the hospital is empanelled for the required speciality
• Whether the treatment has an applicable package
• Whether pre-authorisation was submitted
• Whether another document or medical report is required
• Whether a written reason can be provided
• Whether another nearby empanelled hospital can provide the service

What If the Hospital Demands Money?

PM-JAY provides cashless access for approved covered services within the applicable treatment package. However, not every consultation, outpatient service, test, medicine or procedure is necessarily covered.

Before paying:

1. Ask whether the proposed service is included in the approved package.
2. Ask whether pre-authorisation has been approved.
3. Request a written estimate or itemised explanation.
4. Speak with the hospital’s Ayushman help desk.
5. Do not pay an unofficial cash demand without a receipt.
6. Keep copies of prescriptions, reports and bills.
7. Record the name of the hospital and department.
8. Contact the official helpline or complaint channel when necessary.

Ayushman Hospital Search Safety Tips

• Do not trust an unofficial hospital-list PDF without verification
• Do not assume every hospital branch is empanelled
• Do not share an OTP with an unknown caller
• Do not publicly share the Ayushman Card or Aadhaar image
• Do not pay an agent for guaranteed hospital admission
• Do not pay cash without asking for a receipt
• Do not hand original identity documents permanently to an agent
• Do not share an ATM PIN, UPI PIN, CVV or banking password
• Do not travel long distances without calling the hospital
• Do not delay emergency medical attention for an online search

Ayushman Hospital Helpline

Beneficiaries who need official guidance may contact the national PM-JAY toll-free helpline.

Keep the following information ready:

• Beneficiary name
• State and district
• Ayushman Card or beneficiary details
• Hospital name and exact branch
• Hospital address
• Required speciality or treatment
• Date and time of the hospital visit
• Name of the help-desk representative, if available
• Reason given by the hospital
• Copies of bills, estimates or documents where relevant

Frequently Asked Questions

Final Words

Use the official PM-JAY hospital-search portal to find empanelled public and private hospitals. Select the correct state, district and medical speciality, and verify the exact hospital branch.

Before travelling, call the hospital and confirm its current empanelment, Ayushman help desk, required speciality, treatment package and bed availability. Carry the Ayushman Card, photo identity document and all relevant medical reports.

A hospital appearing in the list does not guarantee every treatment or automatic admission. Beneficiary verification, medical necessity, package availability and applicable approval processes still apply.