Understand the Three Different Mobile Numbers

Many beneficiaries become confused because different mobile numbers may be used at different stages of the Ayushman Card process.

What Is the Ayushman Beneficiary Login Mobile Number?

The beneficiary portal and Ayushman App use a mobile number and OTP to allow access to beneficiary services.

The login number may be used for:

• Receiving a portal or app login OTP
• Opening beneficiary search features
• Selecting the correct state and scheme
• Searching for a family or beneficiary
• Checking card and eKYC status
• Accessing available card-generation services
• Downloading a generated Ayushman Card

What Is the Aadhaar-Linked Mobile Number?

The Aadhaar-linked mobile is the number registered with UIDAI. It may receive an OTP when Aadhaar OTP authentication is selected during Ayushman Card eKYC or Redo eKYC.

You may face a problem when:

• The Aadhaar-linked SIM is lost
• The number has been disconnected
• The mobile belongs to another family member
• The number was never registered with Aadhaar
• The beneficiary does not know which number is linked
• The mobile network is unavailable
• The Aadhaar OTP expires before being entered

What Is the PM-JAY Beneficiary Contact Number?

A mobile number may be collected as part of beneficiary identification, communication, eKYC, assisted service or hospital processing.

A contact number may help with:

• Receiving service-related communication
• Receiving authentication or acknowledgement messages
• Contacting the beneficiary about an application issue
• Supporting hospital admission communication
• Receiving grievance or support updates
• Helping an authorised operator identify the current applicant

Can You Change the Ayushman Card Mobile Number Online?

There may not be one universal self-service button labelled “Change Mobile Number” for every beneficiary and state.

The correct action may be one of the following:

How to Check the Mobile Number Through the Beneficiary Portal

The portal layout may change. Follow the options currently displayed.

1. Open the official beneficiary portal at beneficiary.nha.gov.in.
2. Select the beneficiary login option.
3. Enter a currently active mobile number.
4. Complete the captcha or security verification.
5. Request the login OTP.
6. Enter the OTP received on the active mobile.
7. Select the correct state.
8. Select the applicable scheme.
9. Search using Aadhaar, Family ID or another available method.
10. Open the correct family record.
11. Select the correct beneficiary.
12. Review the displayed card and eKYC information.
13. Check whether correction or Redo eKYC is available.
14. Review the contact information displayed, where available.
15. Submit only the update supported by the official workflow.
16. Save any acknowledgement or reference number.

How to Use the Ayushman App After Changing Your SIM

1. Install or update the official Ayushman App.
2. Confirm that the developer is the National Health Authority.
3. Open the app and select beneficiary login.
4. Enter the new active mobile number.
5. Request and enter the login OTP.
6. Select the correct state and scheme.
7. Search for the existing beneficiary record.
8. Do not create a new record when the existing family is found.
9. Open the correct beneficiary.
10. Review the eKYC and card status.
11. Check whether Redo eKYC is available.
12. Select the supported authentication method.
13. Complete any required verification.
14. Download the latest card after approval.

How to Change Contact Details Through an Authorised Operator

When the mobile or contact field cannot be updated through self-service, seek help from an authorised PM-JAY assistance point.

Depending on local availability, assistance may be provided by:

• An authorised Common Service Centre
• An Ayushman help desk at an empanelled hospital
• A State Health Agency assistance centre
• An authorised PM-JAY enrolment camp
• A district beneficiary-facilitation point

General operator-assisted process

1. Carry the existing Ayushman Card.
2. Carry Aadhaar or another accepted photo identity document.
3. Carry the new active mobile phone.
4. Explain whether the problem is login, Aadhaar OTP or contact details.
5. Ask the operator to find the existing beneficiary record.
6. Confirm that the correct family and beneficiary are selected.
7. Review the old contact information where displayed.
8. Complete the supported correction or Redo eKYC process.
9. Enter the new mobile number only when requested by the official system.
10. Complete OTP, face or biometric verification where required.
11. Review all information before submission.
12. Collect any acknowledgement or reference information.
13. Collect every original document before leaving.

How to Change the Mobile Number Linked With Aadhaar

If Aadhaar OTP is being sent to an old number, update the Aadhaar mobile through an authorised UIDAI process.

1. Visit the official UIDAI website.
2. Locate an Aadhaar enrolment or update centre.
3. Book an appointment where the facility is available.
4. Carry the Aadhaar number or Aadhaar document.
5. Carry the new active mobile phone.
6. Request a mobile-number update.
7. Complete the required biometric verification.
8. Pay only the officially displayed update charge.
9. Collect the update acknowledgement or request number.
10. Check the Aadhaar update status through UIDAI.
11. Repeat Ayushman eKYC after the Aadhaar update is completed.

What If the Old Mobile Number Is Lost or Inactive?

First identify whether the unavailable number was used only for app login or was registered with Aadhaar.

What to Do When the Ayushman OTP Is Not Received

An OTP failure does not necessarily mean that the Ayushman Card is cancelled or invalid.

1. Check that the mobile number was entered correctly.
2. Check the network signal.
3. Confirm that the SIM can receive ordinary SMS messages.
4. Check the phone’s blocked-message or spam settings.
5. Wait before requesting another OTP.
6. Do not request many OTPs repeatedly.
7. Restart the official app or refresh the portal.
8. Update the Ayushman App from the official store.
9. Try another browser when using the portal.
10. Check whether the OTP is for login or Aadhaar authentication.
11. Use face or biometric authentication where officially available.
12. Seek authorised help when the issue continues.

Can You Complete Ayushman eKYC Without the Old Mobile Number?

An alternative may be possible when the official workflow offers face authentication, fingerprint authentication or another operator-assisted method.

Possible authentication methods may include:

• Aadhaar OTP authentication
• Face authentication
• Fingerprint authentication through an authorised operator
• Another approved identity-verification method

1. Open the correct beneficiary record.
2. Select card creation, eKYC or Redo eKYC.
3. Review the authentication methods displayed.
4. Select face authentication where available.
5. Allow required camera permissions in the official app.
6. Keep the beneficiary physically present.
7. Capture the face in good lighting.
8. Use authorised biometric assistance if face verification fails.
9. Review the demographic information.
10. Submit the verification request.

Documents Required for Mobile-Number Assistance

The exact requirements may differ according to the update being performed.

• Existing Ayushman Card
• Aadhaar card or accepted photo identity document
• New active mobile phone and SIM
• PM-JAY ID or Family ID, where available
• Ration card or state Family ID, where relevant
• Old mobile number, when known
• Beneficiary’s current photograph
• Supporting correction document where required
• Acknowledgement from an earlier update request

Can You Use the Card at a Hospital With a New Mobile Number?

A changed mobile number does not automatically cancel an existing beneficiary record. The hospital must verify the patient through the official PM-JAY system.

At the hospital:

1. Visit the Ayushman or PM-JAY help desk.
2. Show the Ayushman Card.
3. Provide an accepted photo identity document.
4. Inform the Arogya Mitra that the old mobile is unavailable.
5. Ask the operator to locate the existing beneficiary record.
6. Complete an available identity-authentication method.
7. Provide the new contact number where the hospital workflow permits it.
8. Confirm that the correct family member is selected.
9. Continue with medical assessment and package verification.

Can One Mobile Number Be Used for Multiple Family Members?

One active family mobile may sometimes be used for login, communication or assisted processing of multiple beneficiaries within the same household.

However:

• Every patient must have a separate beneficiary record
• Every card must match the correct family member
• One person’s photograph cannot be used for another person
• Every beneficiary may require individual eKYC
• Hospital verification is completed for the actual patient
• A shared mobile does not merge separate identities

Does the Ayushman Card Need to Be Reprinted After a Mobile Change?

A mobile-number change does not always require a new plastic card. First check whether the official card information itself has changed.

Download another card copy when:

• The card was regenerated after Redo eKYC
• The contact or demographic information changed
• A new photograph was approved
• The old card is damaged or unreadable
• The hospital asks for the latest generated card

1. Log in to the official portal or app.
2. Search for the beneficiary.
3. Check that the card is generated.
4. Select the download option.
5. Complete authentication where required.
6. Download the latest official card.
7. Check the name, photo and beneficiary information.
8. Save a secure digital copy.
9. Print a clear copy when necessary.

How to Check Mobile-Number Update or eKYC Status

1. Open the official beneficiary portal or Ayushman App.
2. Log in using an active mobile number.
3. Select the correct state and scheme.
4. Search for the family.
5. Open the correct beneficiary.
6. Review the eKYC status.
7. Review the correction or verification status.
8. Check whether the card has been generated again.
9. Download the latest card after approval.

Common Mobile-Number Problems and Solutions

1. New mobile number cannot log in

Check the number, mobile network and OTP. Confirm that you are using the official beneficiary-login page.

2. Login succeeds but the family is not found

Select the correct state and scheme. Search using Aadhaar, Family ID, ration-card information or another household member.

3. Aadhaar OTP goes to the old number

Use another supported authentication method or update the Aadhaar mobile through an authorised UIDAI centre.

4. Face authentication fails

Use good lighting, clean the camera, keep the face clearly visible and ensure the actual beneficiary is physically present.

5. Operator says the number cannot be edited

Ask whether Redo eKYC, demographic correction or another authorised workflow is available. Options can differ by state.

6. Old mobile still appears after eKYC

Confirm whether the displayed number is an Aadhaar, beneficiary or hospital-contact field. Updating one database may not update another.

7. Updated card is not downloadable

Check whether the request is approved and whether the card has reached the generated stage.

8. Hospital refuses because the old number is unavailable

Ask for another supported beneficiary-authentication method and provide an accepted photo identity document.

9. Agent promises instant mobile update

Do not pay without checking whether the person is authorised and whether the update is supported by the official system.

10. A duplicate card was created with the new number

Seek official correction assistance. Do not continue using two conflicting beneficiary records.

Mobile-Number Complaint and PM-JAY Helpline

Contact official support when login repeatedly fails, a beneficiary cannot be found, the contact information is wrong or an authorised hospital cannot verify the card.

Keep the following information ready:

• Beneficiary’s full name
• State and district
• Ayushman Card or PM-JAY ID
• Old mobile number, if known
• New active mobile number
• Whether the problem involves login or Aadhaar OTP
• Current eKYC and card status
• Exact error message
• Name of the hospital or assistance centre involved
• Previous acknowledgement or grievance number

Mobile-Number Update Safety and Scam Warning

• Do not share an OTP with an unknown caller
• Do not enter Aadhaar details on an unofficial website
• Do not install an unknown Ayushman APK
• Do not pay for guaranteed mobile-number approval
• Do not create a duplicate card using another identity
• Do not use another person’s face or fingerprint
• Do not hand original documents permanently to an operator
• Do not share an ATM PIN, UPI PIN, CVV or banking password
• Do not allow remote-screen access to an unknown caller
• Do not click a suspicious SMS renewal or update link
• Do not publicly post the Ayushman Card or Aadhaar image

Frequently Asked Questions

Final Words

Before changing an Ayushman Card mobile number, identify whether the problem involves the portal login number, Aadhaar-linked number or beneficiary contact number. These numbers may be controlled through different systems.

Use an active mobile for official beneficiary login where permitted. Complete correction or Redo eKYC when the PM-JAY contact information is inaccurate. Update an Aadhaar-linked mobile only through UIDAI-authorised services.

Do not create a duplicate beneficiary record because the old SIM is lost. Use the official app, portal, authorised assistance centre or PM-JAY helpline, and never share an OTP or banking PIN with an unknown person.