What Is a Common Service Centre?

A Common Service Centre, commonly called CSC, is a local digital-service access point. CSCs are generally operated by registered Village Level Entrepreneurs and can provide supported government-to-citizen and other digital services.

A CSC may help people who:

• Do not have a smartphone or computer
• Have limited internet access
• Need help using an online government portal
• Need biometric or assisted identity verification
• Cannot complete face authentication themselves
• Need an official card downloaded or printed
• Need help understanding a portal error
• Are elderly or require operator assistance

Which Ayushman Card Services May Be Available at a CSC?

Services depend on the operator’s current access, state implementation, device availability and official PM-JAY workflow.

Depending on the available operator workflow, a centre may also assist with:

• Checking whether eKYC is pending
• Reviewing card-generation status
• Completing Redo eKYC
• Capturing a beneficiary photograph
• Using fingerprint authentication
• Using supported face authentication
• Reviewing basic beneficiary information
• Helping download a replacement card
• Explaining the next official step

How to Find an Ayushman Card CSC Center Near You

Use an official CSC locator instead of relying only on an advertisement, social-media post or unofficial directory.

1. Open the official CSC Locator.
2. Allow location access only when you are comfortable doing so.
3. Select the appropriate state.
4. Select the district.
5. Select the sub-district, block or local area where available.
6. Enter the village, locality or PIN-code information where supported.
7. Review the centres listed in the results.
8. Note the CSC name and full address.
9. Check any displayed operator or contact details.
10. Choose a centre that is practical to visit.
11. Call and confirm Ayushman Card service availability.

How to Search CSC by State, District or Village

Call the CSC Before Visiting

A centre listed in the locator may be active but may not currently offer Ayushman services. The operator’s PM-JAY access, device or portal may be unavailable.

How to Verify That a CSC Is Genuine

Before sharing Aadhaar or beneficiary information, check whether the centre appears to be operating through the official CSC ecosystem.

• Locate the centre through an official CSC locator
• Ask for the CSC or VLE identification details
• Check whether the operator logs in through the official service portal
• Look for a displayed service-rate list where applicable
• Ask for an official receipt
• Review all beneficiary details before submission
• Keep the beneficiary present during authentication
• Collect every original document before leaving

Documents to Carry to the Ayushman CSC

Carry documents relevant to the exact service. Not every beneficiary needs every document listed below.

Ayushman Card Application Process at a CSC

1. Visit an authorised CSC offering PM-JAY services.
2. Explain that you want to search or create an Ayushman Card.
3. Provide the state and applicable scheme information.
4. Provide Aadhaar, Family ID, PM-JAY ID or another supported identifier.
5. Ask the operator to search for the existing family record.
6. Review every family member shown.
7. Select the correct beneficiary.
8. Confirm the name, age, gender and family relationship.
9. Start the card-creation or eKYC process.
10. Select an available official authentication method.
11. Complete OTP, face or fingerprint authentication.
12. Capture the beneficiary photograph where required.
13. Review all information before submission.
14. Submit the card request.
15. Collect the acknowledgement or reference information.
16. Check whether the card is approved or under review.
17. Download and print the card after generation.

How Ayushman Card eKYC Works at a CSC

eKYC confirms that the person present at the CSC matches the beneficiary selected from the eligible family record.

1. The operator selects the correct beneficiary.
2. The beneficiary reviews the displayed identity details.
3. The operator selects an available authentication method.
4. The beneficiary provides consent where required.
5. Aadhaar OTP, face or fingerprint authentication is completed.
6. A current beneficiary photograph is captured where required.
7. The name, age, gender and address are reviewed.
8. The eKYC request is submitted.
9. The resulting status is checked.
10. The card is downloaded after approval and generation.

Face and Fingerprint Authentication at CSC

For face authentication

• Keep the actual beneficiary present
• Use good and even lighting
• Keep the camera clean
• Keep the full face clearly visible
• Follow the movement or blinking instructions

For fingerprint authentication

• Clean and dry the finger
• Use a registered biometric device
• Try another finger when one scan fails
• Ask whether biometrics are locked
• Use another approved method when fingerprints are worn

Ayushman Card Download and Printing at CSC

When the beneficiary’s card is already generated, a CSC may help download and print a fresh copy.

1. Ask the operator to search for the existing beneficiary.
2. Confirm the correct family member.
3. Check whether the card status shows generated.
4. Complete authentication where required.
5. Download the official card file.
6. Review the beneficiary name and photograph.
7. Check the PM-JAY or beneficiary ID.
8. Print a clear and readable copy.
9. Collect the digital file where securely permitted.
10. Collect a receipt for any authorised printing charge.

Can a CSC Add a Family Member?

An authorised operator may assist with a supported family-member workflow, but a genuine relationship and applicable scheme rules are required.

Possible cases include:

• Adding a newborn child
• Adding an eligible spouse after marriage
• Adding a legally adopted child
• Correcting a family relationship
• Reviewing a genuine member missing from the household record

The operator may request:

• Existing family or PM-JAY information
• Aadhaar or identity documents
• Birth certificate
• Marriage certificate
• Adoption or guardianship document
• State Family ID or ration-card information

Can a CSC Correct Ayushman Card Details?

A CSC may assist with correction or Redo eKYC only when the official workflow permits the operator to process the required change.

Possible correction issues include:

• Incorrect name or spelling
• Wrong date or year of birth
• Incorrect gender
• Wrong photograph
• Incorrect family relationship
• Duplicate beneficiary
• Incorrect contact information

1. Compare the card with Aadhaar and family documents.
2. Identify which source record contains the error.
3. Correct Aadhaar through UIDAI when Aadhaar is wrong.
4. Carry supporting documents to the authorised centre.
5. Ask whether correction or Redo eKYC is available.
6. Review the proposed change before submission.
7. Collect the acknowledgement.
8. Check the updated status.
9. Download the corrected card after generation.

Ayushman Card CSC Service Fees

Charges can depend on the service, current national or state arrangement, local campaign and whether only printing or another assisted service is requested.

Always Collect a Receipt and Acknowledgement

Before leaving the centre, collect records showing what service was requested and what payment was made.

• Service receipt
• Amount paid
• Date and time
• CSC or operator identification
• Beneficiary’s name
• Type of service requested
• eKYC or application acknowledgement
• Reference number where generated
• Printed Ayushman Card where requested
• All original identity and family documents

What If the CSC Operator Refuses Ayushman Service?

The operator may refuse because the service is unavailable, access is not activated, biometric equipment is not working or the official portal is down.

Ask:

• Is the Ayushman service currently active at this CSC?
• Is the operator authorised for the requested service?
• Is the PM-JAY portal temporarily unavailable?
• Is the biometric device working?
• Can face authentication be used?
• Is another nearby CSC providing the service?
• Can an empanelled hospital help desk assist?
• Can the beneficiary use the official app instead?

What If the CSC Cannot Find Your Name?

Ask the operator to confirm the state, scheme and search method before concluding that the family is not eligible.

1. Confirm the correct state.
2. Check every relevant scheme displayed.
3. Search using Aadhaar.
4. Search using PM-JAY ID.
5. Search using Family ID.
6. Search using ration-card information.
7. Search using another family member.
8. Review the full household record.
9. Check whether the beneficiary appears under another family.
10. Ask whether a special category such as 70-plus applies.

Use an Empanelled Hospital Help Desk as an Alternative

An Ayushman help desk at an empanelled hospital may provide supported beneficiary search, verification and card-related assistance.

At the hospital:

1. Ask for the Ayushman or PM-JAY help desk.
2. Ask for the Arogya Mitra.
3. Provide Aadhaar or an accepted identity document.
4. Provide the existing card, PM-JAY ID or family information.
5. Ask the representative to search the beneficiary.
6. Complete supported identity authentication.
7. Ask whether the card is generated.
8. Ask whether eKYC or Redo eKYC is required.
9. Request help downloading the card where available.

Can You Create the Card Without Visiting a CSC?

Eligible beneficiaries may be able to use the official beneficiary portal or Ayushman App for supported self-service card creation and access.

1. Install the official Ayushman App or open the beneficiary portal.
2. Log in using an active mobile number.
3. Select the correct state and scheme.
4. Search for the eligible family.
5. Select the correct beneficiary.
6. Complete an available eKYC method.
7. Capture the live photograph where requested.
8. Submit the card request.
9. Check the approval status.
10. Download the card after generation.

CSC Assistance for Senior Citizens Aged 70 Plus

A senior citizen aged 70 years or above may request help with the Ayushman Vay Vandana Card workflow.

Before visiting, confirm that the centre can:

• Access the current 70-plus beneficiary workflow
• Search using Aadhaar or another supported identifier
• Verify the senior citizen’s age
• Complete face or biometric authentication
• Generate the distinct senior-citizen card
• Download and print the generated card

Carry:

• Senior citizen’s Aadhaar or accepted identity document
• Correct date-of-birth information
• Active mobile phone
• Existing PM-JAY or public-scheme details where relevant
• The senior citizen for face or biometric authentication

CSC Complaint and Official Helpline

A complaint may be appropriate when an operator demands excessive money, creates a card for the wrong person, retains documents or fails to provide a paid authorised service.

Keep the following information ready:

• Beneficiary’s full name
• Ayushman Card or PM-JAY ID
• State and district
• CSC name and address
• CSC or VLE ID where available
• Date and time of visit
• Service requested
• Amount demanded or paid
• Receipt or payment record
• Exact problem or operator statement
• Application or eKYC acknowledgement

Ayushman CSC Fraud and Safety Precautions

• Do not visit an unknown centre found only through a social-media message
• Do not pay for guaranteed PM-JAY eligibility
• Do not pay to increase the ₹5 lakh treatment cover
• Do not believe promises of cash withdrawal from the Ayushman Card
• Do not share an OTP with an unknown caller
• Do not use another person’s Aadhaar
• Do not use another person’s face or fingerprint
• Do not submit false family or relationship documents
• Do not leave original documents permanently with the operator
• Do not sign a blank form
• Do not pay without asking for an official receipt
• Do not share an ATM PIN, UPI PIN, CVV or banking password
• Do not allow an unknown operator to install remote-access software
• Do not publicly share the Ayushman Card or Aadhaar image

Common CSC Problems and Solutions

1. The CSC is listed but closed

Call before visiting and search for another nearby centre through the official locator.

2. The operator does not provide Ayushman services

Ask whether the service is temporarily unavailable or not activated. Use another CSC, hospital help desk or the official Ayushman App.

3. The operator cannot find the family

Confirm the state and scheme. Search using Aadhaar, Family ID, PM-JAY ID, ration-card details and another family member.

4. Aadhaar OTP is not received

Confirm access to the Aadhaar-registered mobile. Ask whether face or biometric authentication is available.

5. Fingerprint authentication fails

Try another finger or request face authentication through an authorised workflow.

6. The operator creates the wrong family member’s card

Do not accept the incorrect card as your own. Collect evidence and request official correction.

7. The operator asks for a very high fee

Ask for the displayed rate, written explanation and receipt. Report excessive or unauthorised charges.

8. Payment was taken but no card was provided

Collect the receipt, operator details and application acknowledgement. File a complaint through official support.

9. Card status remains pending

Check whether the request is under review or whether another eKYC or correction step is required.

10. Original documents were retained

Request their immediate return. Escalate through CSC or PM-JAY support if necessary.

Frequently Asked Questions

Final Words

Use the official CSC Locator to find a nearby Common Service Centre and contact the centre before travelling. Confirm that the operator currently provides the exact Ayushman Card service required.

Carry genuine identity and family documents, keep the beneficiary present for authentication and review every detail before submission. Collect an acknowledgement, receipt and all original documents before leaving.

A CSC can assist with supported digital services, but it cannot create false eligibility, guarantee approval or increase the ₹5 lakh treatment cover. Use official PM-JAY and CSC complaint channels when an operator demands excessive money or misuses beneficiary information.